Refused Xbox one S repair

Md07 · Jul 17, 2020

My xbox one s wouldn't turn on, it would stay on for one second and turn off again. Reading a few posts on different gaming communities, I've decided to sent mine to the service centre.

I will have to mention that it has barely been used as I use to keep it in the bedroom. Sent it to the service centre in it's originall box, protected by the cellulose protective bits.

Over 2 week later it comes back with a letter sayin that they will not fix it as the seal was tampered with and my warranty was also cancelled. I am in shock as I know that the seal was in perfect condition when I sent it. At a closer look after receiving
it, it was tampered indeed and also I've tried to plug it in and this time there was no power what so ever going into device

Now I do not understand when that happened and why there are now so many customers being refused to fix this so very common problem with this model.

To me that sound sounds very unprofessional and I think I deserve some explanation as this level of customer service is the worst I have ever experienced.

:)

Md07

The seal was intact when I sent it, it came back bubbled up and tampered with, there is no way I would replace it after this experience. Also the fact that just after I got this console back you took it off sale due to the amount of issues you have had
I refuse to ever buy another one of you products and yes it was microsoft who tampered with my xbox.

XBF Steven R

Hey there Md07,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how discouraging this kind of thing could be. The seal voids the console's warranty if it gets broken.

Where did you buy it?

Some vendors void the warranties for their consoles so that they can sell their own third party warranty. That might be something to consider.

However, either way, now the only way to work this would be to replace it.

Internet Expert

Are you saying that your Xbox One S is not turning on?

For no power, try the troubleshooting steps here: http://support.xbox.com/en-US/xbox-one/console/console-wont-power-on

If the console still refuses to turn back on like normal, you will have to get it repaired by Microsoft. Schedule a repair here: https://devicesupport.microsoft.com

ExcaIibur

Well if you haven't tampered with it, did your partner or someone else?

Otherwise they wouldn't say it for no reason. This could mean trying to open/unscrew parts of the Xbox, which is normally pretty noticeable when someone tries.

Also, couldn't you have just taken it back to the shop, with proof of purchase like a bank statement showing that it was bought from there?

I assume you live in Germany, however i don't know what the rules are for that there though.

If someone bought something here (UK), tampered with it in any shape or form, the shop can refuse a refund/exchange too.

7eed73ef-8b78-4e16-a

You bought it brand new?

Yeah it was sealed in the box

Refused Xbox one S repair