Refuse to give me my gold. Week of no help.

WhiteAmerica99 · Dec 19, 2018

I used Microsoft rewards to redeem 12 months of Xbox live gold and when I went to use the code it said it had already been redeemed. I have been back and forth with support with no help. For the love of God I never want to see another sentence resembling
one that says that my "account has been looked into and can confirm that xbox live gold membership has been applied". I've been told that many times and it is a plain out lie. If I had gold I would be online playing right now instead of asking for help for
what is almost a week. I keep getting sent back and forth between Xbox support and Microsoft rewards. They also won't just refund my points I used even though the code they sent me is glitched/used already. I don't want to get on the phone with somebody to
solve this issue. I just want someone to email me with actual help so I can get back to playing online. I can't just go out and buy more gold. I rely on Microsoft rewards points to get my gold and I'm going to be pretty upset if 29,000 points ends up being
wasted over a glitched code that is not my fault. Please somebody just help me.

:)

WhiteAmerica99

Hi

Anything you redeemed will show in your purchase history, If the code has already been redeemed by someone else you may be out of luck since it can't be replaced. You may have to call support by phone so they can take a closer look in your account.

I don't want support by phone. I want support online or through email

WhiteAmerica99

Have you checked on the website if your subscription for gold is active.

Yes I have, multiple times. Still just showing my previous subscription having ended

choppyseize

HiWhiteAmerica99

Anything you redeemed will show in your purchase history, If the code has already been redeemed by someone else you may be out of luck since it can't be replaced. You may have to call support by phone so they can take a closer look in your account.

Tormaz

Hello!

If you go to account.microsoft.com and click on services & subscriptions or order history, does it have any indication that it has been applied to your account?

WhiteAmerica99

Hi there,

Thanks for the reply. I recommend to reach out to
Microsoft Rewards Support for more assistance. Complete the form for Microsoft Rewards Support and a member of the support team will contact you within 24 hours.

Hope this helps.

I have filled out many forms and they just keep sending me back to Xbox support saying gold has been applied to my account even though I keep trying to say that it hasn't. It's like nobody is listening to what I'm even saying.

Refuse to give me my gold. Week of no help.