Refurbished XBOX ONE X with green background and blurry image

If it was just purchased as a reburb, I personally would not go through the stress of troubleshooting. I would refer to the return policy on the equipment from whom it was purchased from.

Did you buy the Xbox through the Microsoft store a 3rd party retailer or person?

Hi Bilal,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues changing the background of your Xbox Series X. Are you uploading a customized image? If yes, please note that customized images must be smaller than 3 MB, and the best size for backgrounds is 1920 x 1080. Anything smaller than 1920 x 1080 may become blurry and larger images may not work.

To upload a customized image, connect a USB device with the JPG or PNG image you want to use.

Press the Xbox button on your controller to open the guide.

Go to Profile & system, then select Settings.

Select General > Personalisation > My background.

Select Customised image > Upload an image

This will launch a File Explorer where you can navigate the attached USB drive folders to locate the desired image.

Select Upload.

Regards,

Alvaro

Here's the link for the information on how you would add background images on your Xbox One. The issue may be related to the file format from the pictures on your phone.

https://support.xbox.com/xbox-one/console/change-xbox-one-background

"Custom images must be smaller than 3 MB, and the best size for backgrounds is 1920 x 1080."

Thanks for the reply, JoeBoNeZ. I did know that I can do that with the achievement art; I don't think that is the "Exclusive Day One" background, however, because I could've done that at any time as a result of one of the recent updates. The small image
on the web page would make me believe that the Day One background is supposed to appear more like a darker version of the standard green Year One background...