Refunds on Digital Purchases not received

Discus and support Refunds on Digital Purchases not received in XBoX Games and Apps to solve the problem; Does anyone know how to request a refund on a digital purchase? I purchased a MW Season 3 Battlepass bundle and did not get half of the content. I... Discussion in 'XBoX Games and Apps' started by Brian Sloan, Apr 29, 2020.

  1. Brian Sloan
    Brian Sloan Guest

    Refunds on Digital Purchases not received


    Does anyone know how to request a refund on a digital purchase? I purchased a MW Season 3 Battlepass bundle and did not get half of the content. I opened a ticket with Activision on April 8th and have yet to receive a response. I opened a ticket with Microsoft
    and they said digital purchases like COD points are not eligible for a refund even though I never received what I purchased. Activision's support chat is broken and doesn't work. Their text support says to open a ticket online which they never respond to.
    I have sent multiple messages to Activision Support on Twitter and Facebook which they don't respond to either. Short of disputing the charge with my credit card company I am unsure of how to proceed.

    :)
     
    Brian Sloan, Apr 29, 2020
    #1
  2. HouseOfLeaves91 Win User

    Refunds on Digital Purchases not received

  3. DAVIIKUS Win User

    Refunds on Digital Purchases not received

    Hello, the normal period is 72 hours but it may take a little longer due to the saturation of the servers, if you see that it takes a long time call the technical service and inform the case, a greeting.
  4. Sensual Manatee Win User

    Refunds on Digital Purchases not received

    I understand your frustration, but unfortunately it seems like the issue is with Activision/Infinity Ward then.

    The transaction to buy the points worked, which is where I think it ends with Microsoft, therefore why they turned down your request.

    The Call of Duty in-game shop is all Activision-Blizzard / Infinity Ward.
  5. Brian Sloan Win User

    Refunds on Digital Purchases not received

    My request was denied by Microsoft because I bought COD points with it and then used those to buy the Battlepass bundle. I think they are saying because I used the COD points I can't get a refund from them which I think is
    [Mod removed] because I didn't receive what I purchased with the points.
  6. OK Fowl Win User

    Refunding

Thema:

Refunds on Digital Purchases not received

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