Refunds on digital games bought by mistake by my son

Guy1985 · Apr 12, 2022

Hi,

I went threw all the support pages I could, even to my order history but couldn't find the "Request a refund" button anywhere.

My 5 years old son bought 3 games by mistake, I saw it on my email and thought someone stole my credit card details, and luckily (or not)

found it was my son.

Is there any email support that I can contact who can help me get a refund and remove the games from my account?

:)

ngocphi

You have to use the desktop browser not a mobile phone

Also should be noted if it is past 14 days it doesn't qualify

And you can't tell how many hours because it's total soif you guys are game sharing with someone else their time in game does count including your profiles access and it is the standard less then 2hour limit

Abusing the refund policy can get your purchasing rights limited

Guy1985

I can see my purchase history but I don't have the "Request a refund" button

https://imgur.com/a/4vtUeSb

SwordofWhedon

If it has been more than two weeks, or your son has played more than two hours, the item would be an ineligible for a refund

StuartATrueRed

You can also request refunds by going here as well xbox.com/refund sign in, and then a list of games and dlc that is eligible for a refund will show, and you can tick which ones you want the refund on and request the refund.

SwordofWhedon

If you go to account. Xbox.com and go to your purchase history you can request a refund from there.

Refunds on digital games bought by mistake by my son