Refunds on apex coins

This same thing is happening to me. But the game was Apex Legends. I bought a $20 pack of apex coins and didn’t receive the coins. Though the purchase was in my billing history. Even if I wanted to refund it I can’t, I’m out of refunds. This is happening on Xbox.

I bought 1000 apex coins, I have now restarted my apex and xbox multiple times and have not received the coins, How can I contact xbox and get my coins or get my money back (I have hit refund limit)

This same thing is happening to me. But the game was Apex Legends. I bought a $20 pack of apex coins and didn’t receive the coins. Though the purchase was in my billing history. Even if I wanted to refund it I can’t, I’m out of refunds. This is happening on Xbox.

How do you refund products because the same thing happened to me but I don't know how to refund

I wasn’t abusing it, i bought bundles that came with 1000 apex coins and the first bundle didn’t give me it, or the second bundle so i tried to refund those and it worked, so i tried to buy the normal $9.99 apex coins separately from the bundle and still didn’t receive the coins.

Hi Bruce,

Apex coins from the Microsoft Store are only available for Xbox One. You need an Xbox Live profile and you need to play on Xbox One to receive those coins you purchased from the Microsoft Store.

I noticed you posted this thread in the "PC Gaming" category, so if you play Apex on PC then you need to purchase Apex coins directly from EA through the Origin Store or directly in game:

https://www.origin.com/usa/en-us/store/apex/apex/currency

If you do not own an Xbox One console and you intended to purchase coins for PC, then I'd recommend submitting a

refund request online. Just click on the link to go through a refund request walkthrough.

I hope this helps!