Refunds been approved but money hasn’t been sent yet been over 2 weeks bit worried

Oh that’s probably why the delay then imma give it another few days then thanks for your help much appreciated might still try reaching out to them to see if they could give me a update again thanks

Yes, try the procedure I told you, it doesn't hurt to have some updates, right? Thank you for contacting us!

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Hi, my name is Annanda, thank you for your question and for reaching out.

If it truly has been 14 days, it is best to contact Support. Usually, it takes from 3 - 5 business days, but the refund process suffered a delay in the last 2 - 3 weeks, and it is slowly getting back on its tracks, so that might explain your refund delay.

Yes, sometimes it can be hard to contact Support. The problem choice you choose on the Support link might not give you access to Request a Call or Live Chat, and in this case, try selecting other problems ( even if does not match the issue you are facing, in this case, refunds ) because what is important here is for you to contact Support. So do this until the contact options appear, okay? Here in the community, we have no access to account/billing information, so that is the procedure to follow.

https://support.xbox.com/contact-us/

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

The money has been refunded but the name tag hasn’t yet, should i be worried?

Hi Holly. My name is Kyle and I'm an independent advisor.

There have been some reports of delayed refunds recently, according to the support team this is being looked into. I apologise for any inconvenience caused by this. Since we don't have access to accounts or refund details on this forum, I advise contacting Microsoft Support for an update on your refund.

This page has phone numbers you can call directly for support with accounts and billing: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Other contact options can be found from these links:

https://support.xbox.com/contact-us

https://support.microsoft.com/contactus

Thanks,
Kyle