Refunds and contact

Discus and support Refunds and contact in XBoX Games and Apps to solve the problem; my daughter bought a years live gold subscription for £39.99 But you continued to also take £7.99 each month off her account which we only realised... Discussion in 'XBoX Games and Apps' started by SharkWolf124, Oct 18, 2017.

  1. SharkWolf124
    SharkWolf124 Guest

    Refunds and contact


    my daughter bought a years live gold subscription for £39.99

    But you continued to also take £7.99 each month off her account which we only realised last week when signing into her account.

    There are 2 x £7.99 payments that need refunding.

    Every contact avenue I’ve tried comes to a dead end.

    I just want an email address to claim this back. I’m fuming.

    :)
     
    SharkWolf124, Oct 18, 2017
    #1
  2. cross44
    cross44 Guest
    Preordered Gears 4 and it still hasn't arrived.

    I'd contact them and see what's up, just keep contacting them until they respond, or dispute it and get a refund. I wouldn't use them if there is no easy way to contact them, this is a good learning experience.
     
    cross44, Oct 18, 2017
    #2
  3. Jamesx82x
    Jamesx82x Guest
    anyone ever accidently

    Check your purchase history and if its there twice contact MS support and get the newest one refunded.
     
    Jamesx82x, Oct 18, 2017
    #3
  4. Ishan8123
    Ishan8123 Guest

    Refunds and contact

    Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
    Contact Us | Xbox Support .

    You can also contact Xbox support for United Kingdom.

    Hours of operation:

    Monday-Friday: 08:00-21:00, Saturday: 08:00-19:00, Sunday: 09:00-17:00

    Phone Numbers

    020 7365 9792 or 0800 587 1102

    Hearing Impaired (TTY device): 0800 5871103
     
    Ishan8123, Oct 18, 2017
    #4
  5. Castellus Zemi
    Castellus Zemi Guest
    To inquire on a refund you will need to contact official Xbox customer support.

    Monday-Friday: 08:00-21:00, Saturday: 08:00-19:00, Sunday: 09:00-17:00

    Phone Numbers

    020 7365 9792 or 0800 587 1102

    Hearing Impaired (TTY device): 0800 5871103
     
    Castellus Zemi, Oct 18, 2017
    #5
  6. AIex WiIheIm
    AIex WiIheIm Guest
    No! Before you signed up, it says it will auto renew unless turned off. Funds will still be taken as the Gold has been used already. In case you are wondering, yes they did have your approval
     
    AIex WiIheIm, Nov 2, 2018
    #6
  7. Ishan8123 Win User

    Refunds and contact

    Since this is a billing and refund related issue, you will need to contact Xbox Support directly here-
    http://support.xbox.com/contact-us .

    You can also contact Xbox support for United Kingdom.

    Hours of operation:

    Monday-Friday: 08:00-21:00, Saturday: 08:00-19:00, Sunday: 09:00-17:00

    Phone Numbers

    020 7365 9792 or 0800 587 1102

    Hearing Impaired (TTY device): 0800 5871103
  8. AIex WiIheIm Win User

    Refunds and contact

    No! Before you signed up, it says it will auto renew unless turned off. Funds will still be taken as the Gold has been used already. In case you are wondering, yes they did have your approval
  9. Castellus Zemi Win User

    Refunds and contact

    To inquire on a refund you will need to contact official Xbox customer support.

    Monday-Friday: 08:00-21:00, Saturday: 08:00-19:00, Sunday: 09:00-17:00

    Phone Numbers

    020 7365 9792 or 0800 587 1102

    Hearing Impaired (TTY device): 0800 5871103
  10. steeledwand7664 Win User

    Is there a refund department contact?

    Just so I understand you your bank statement shows that you were charged two times but MS order history only shows one charge?

    Are you sure that it is an actual charge on the bank statement and not a hold that will fall off after a certain amount of time? Which MS has no control over that is your bank.

    Are you sure that you didnt order it possibly on two different MS accounts?

    If there is two charges on your bank statement and only one charge on your MS order history that is all MS is showing that they charged you for and anything anyone is going to be able to see at MS you would have to take that second charge up with your bank
    at that point.
  11. denis97g Win User

    Is there a refund department contact?

Thema:

Refunds and contact

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