Refunding money

Discus and support Refunding money in XBoX Accessibility to solve the problem; At 20 Juli I bought a Xbox live gold membership. I accidentally bought it 3 times. Because i didn't received any proof of purchase. So I cancelled 2... Discussion in 'XBoX Accessibility' started by Rick TaschaKooij, Aug 5, 2018.

  1. Rick TaschaKooij
    Rick TaschaKooij Guest

    Refunding money


    At 20 Juli I bought a Xbox live gold membership. I accidentally bought it 3 times. Because i didn't received any proof of purchase.

    So I cancelled 2 of the 3 purchases. But the money was already written off my bank account. After this I received an email saying that this 2 purchases are cancelled and that I will get my money back. And now I am almost waiting for 3 weeks for my money.

    I heard someone saying it will take about 3 work days to refund the money but as I said I am almost waiting for 3 weeks for my money of any reply.

    Can someone please help me with this problem.

    Regards,

    Rick K

    :)
     
    Rick TaschaKooij, Aug 5, 2018
    #1
  2. TheDriftingCape
    TheDriftingCape Guest
    Refunding my money

    On the 12th of May I arranged for an Advanced Exchange due to a faulty xbox one and instead of taking one payment of £310 they took 3, totalling £930 which has still not been refunded to my account. I have encountered over 2 months worth of bank charges
    and Microsoft are blaming the bank but the bank are stating that they are not stopping the payment being returned to us. We have been with the same bank for years and never had a problem so I am inclined to believe them over Microsoft. I was also told 14
    working days to return the money and I am still waiting.........
     
    TheDriftingCape, Aug 5, 2018
    #2
  3. oXI ENIGMAZ IXo
    oXI ENIGMAZ IXo Guest
    Refunding my money

    Business days o_0???

    And I'm not seeing anything that says I am due for a refund.
     
    oXI ENIGMAZ IXo, Aug 5, 2018
    #3
  4. Mistress Sara
    Mistress Sara Guest

    Refunding money

    Hi there,

    You'll want to reach out to support directly as no one in the forums can assist with the billing/refund issue.

    You can go
    here     to request a callback from support in your region.
     
    Mistress Sara, Aug 5, 2018
    #4
  5. FAKIR101
    FAKIR101 Guest
    hello, on here we dont have that kind of access to grant refunds, i would recomend calling mixrosoft directly at 18004myxbox
     
    FAKIR101, Nov 5, 2018
    #5
  6. XBF Amber M Win User

    Refund Money.

    Hi there,

    Thanks for the reply. If the refund doesn't work for your region, then you may wish to
    contact Xbox Support in order to request the refund.

    Poland



    Hours of operation:

    From Monday to Friday: 08:00-16:00



    Saturday: Closed



    Sunday: Closed



    Phone Numbers



    00800 441 17 96



    I hope that this helps a bit more!
  7. pestekhq Win User

    Refund Money.

    the money refund link does not work. I'm from Poland. what can I do?
  8. ngocphi Win User

    Money not refunded

    Fyi it can't take upto 60 days

    For fraud (Yes I went thru the proccess )

    It's due to the vanilla policy

    On the bright side

    Regular refunds takes 5-7 business days with vanilla once ms issues it again due to vanillas policy

    This is why I use crypto visa debit cards they are faster and don't have hidden fees or wait times
  9. Jesse E' Win User

    Money refund

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Does the purchase show as complete here? https://account.microsoft.com/billing/orders/

    If the purchase doesn't show on the link, then not to worry, it means the transaction failed and the money will be refunded back to your account automatically within 24 hours. You don't have to do anything else.

    It it does show, then To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

    Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

    After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.
  10. Francia J. Win User

    Refunded money.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.
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Refunding money

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