Refunding a Digital Gift

Hello Sapin,

Thanks for coming to the forums with your question. If you did get a 25 digit digital code, you can just gift him the code for the game. If the game was automatically redeemed on your account you will not be able to gift to him now. You would need to request
a refund then gift it the proper way. Keep in mind if he is in a different region he will not be able to use the game.

1. request a refund
2. gifting games or currency

Hope this helps.

Thanks,

Brad

Hi KillinVirus

You cannot return games and digital downloads for gift cards. You may be eligible for a refund for the digital content, but you will have to fill out the form for the refund here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Web translation:

I bought a game to download, but I think I bought it to download on my device and not as a gift, which was the intention, I do not know how to change the game to be a gift

Response:

Hi there,

in such case it's best to do a refund for the purchased game for yourself, via these steps

to request a refund please go to this link where you can submit a item for a refund.

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
http://support.xbox.com/contact-us

When the refund succeeded, you can try to purchase the content again as a gift. See this link for information on gifting:

https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game

Side note: Keep in mind that you can only gift something to a person that is in your same region

Let us know the results

Hey there SC!

I do apologize for the inconvenience, It looks like the game was not properly gifted if he did not receive the Game pass, I would recommend attempting to Request
a Refund and then re-gifting the game to your sons account. You can always follow the "Help with giving digital games
as gifts" article for assistance in purchasing as a gift.

I hope this helps

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Kacper

When did you purchased this gift for your friend?

The item doesn't appear yet in your Microsoft account order history?

https://account.microsoft.com/billing/orders

As long as the code hasn't been redeemed you can ask for a refund filling the form below:

https://support.xbox.com/forms/request-a-refund

Keep in mind that if your friend redeemed the code your refund request is going to be denied automatically