Refunded but not actually refunded

Hi i am and Last weekend i had accidentally purchased sea of thieves, i put my card information into the windows store and when i hit next i assumed it would just go to another step except it had purchased
the game. I put in my refund request and it was accepted about a day later, but its been 3 or 4 days since my refund was accepted and i have still not received the money in my bank account. I think Microsoft had a big [Mod Removed-Profanity] because
i bought the game on another website because i had a gift card they did not grant me my refund, if that was the case Microsoft is a terrible corporation. i tried to get this issue resolved, but when you call their customer service line it just directs you
to their website that does not answer anything for me. i am losing my patience with this company, this is the third time they've [Mod Removed-Profanity] something up with my payment, the first two times were with the Xbox game pass which i
had canceled and then i was charged for the next 5 months. i need to get this issue resolved if it does not i will stop using your products and you have just lost another customer due to your poor customer service and lack of respect for your consumers.

:)