Refund

I recently asked for a refund as I had purchased "The Witcher 3 Wild Hunt", and as it was downloading I got all associated addons and purchased the two DLC's for it, as I have never played this game before, I didn't know that the 2 x DLC's were already
included in the game.

I got a refund for 1 of them however the other one, the guy who processed the request denied it. I used the same reason and sent it as a separate request.

How do I dispute their decision on this as it is completely unfair that I have to pay for a DLC that is already included in the game that I did not know was already included in the game?.

Thanks

:)

 

Anyone else getting preorder refunds from Amazon or elsewhere?

I am going thru my email and I have 2 refunds from Amazon on my Xbox One games.
I got this same email for all the games I preordered thru Amazon, bring the game cost
down to only $48.99 each.


Item: Call of Duty: Ghosts - Xbox One
Quantity: 1
ASIN: B00CX6XKK6
Reason for refund: Pre-order price protection

Here's the breakdown of your refund for this item:

Item Refund: $11.00
Item Tax Refund: $0.77

 

Xbox Live hard to cancel

I have called them and even if you meant to cancel after the charge has been made for the next period they won't give you any sort of refund. I was only one day late in calling to cancel and I still could not get a refund with them. The only thing they would do is not automatically renew it when came due again.

 

For purchasing and billing issues you would need to contact xbox support:
http://support.xbox.com/contact-us

 

What country do you live in. Some countries like Australia and New Zealand have consumer rights laws which Microsoft is aware of and it's in their Terms of Service under Applicable Law, members who live outside the US that your countries laws interpret your
contract with Xbox.

That's the good thing about Steam (for PC). You get to try games for up to like 2 hours is it or less gameplay, and if you don't like it, your can request and receive a refund. That's the great thing about Steam. Wish Xbox had this. As trials/demos don't
provide enough feel for the full game.

Contact Microsoft Support who will steer you to some answers.

Tip if you want something, do research FIRST before you blindly throw money at it (through Google searches and YouTube video searches). That method works for me.

With physical disc copies, it's easier to resale if you don't like it. Not so much with digital copies though very few companies like Steam offer much better refund policy.

 

I think the reason is because you can only get 1 refund per year. He may not of been able to even if he wanted too.

 

Hi there. Sorry you've had issues. The system only allows one refund a year. So it was probably out of his power to refund the second.

 

You have to contact official support for refunds.

 

Sorry for the inconvenience, but you are only allowed 1 refund per year. I would reach out to the support team to see if there is anything else that can be done.

Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support

 

Thanks,, what I don't understand is one Microsoft Customer Service Officer refunded me for 1 of the DLC's (XBOX One) and another MCSO decided not to, I haven't used the DLC, it is already included in the Witcher Wild Hunt and unfortunately I didn't know
while purchasing the DLC's (The main game was downloading and didn't get to see that the DLC's were already included.

I made a mistake and while 1 was refunded I want the other to be refunded, they have not bothered to respond to my requests unfortunately

I live in Australia.

 

That's crazy, 1 per year, I think as I live in Australia there are regulations providing support for purchasers to get their money back if you abide by certain guidelines.

I believe that if you make a mistake, regardless how many refunds, you should be entitled for a refund, especially if you have not used that DLC or game.

Crazy stuff.

 

Direct from MS website for refund -

If you’d like to request a refund for a purchase of digital content, answer a few questions and we’ll provide the correct form for you to fill out to submit your request. Be sure to sign in to and submit
your request from the account you used to make the purchase. You’ll need to provide the order number for each item.
Order numbers can be found by signing in to your Microsoft account at Sign in to your Microsoft account. Note: Refund requests can only be made through the form. Our dedicated team is ready to assist you.

As this is directly from MS website, as you can see by the sentence in the paragraph that is in bold. So in my opinion, they ask for order numbers for each item therefore they should refund for each item, not just one. I am honestly not impressed about only
able to have 1 refund per year. That is just crazy.

 

Hiya Might,

Thank you for contacting Forum support.

I do understand your frustration, but you will need to fill out a
Refund Request form online. Our team will check for eligibility with each item.

As stated by our
Microsoft Service Agreement:

Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of
such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
This refund policy does not affect any statutory rights that may apply.

We suggest replying to the email received by the refund team since they are the only ones with the correct tools to assist in this matter!

Hope this helps.

 

You can get a refund if you talk to the support again, but you may not be able to, since it's been a while since you bought the game, it will depend a lot of the attendant

 

Hi Mighty Spire,

Thanks for keeping us updated on the issue. If you'd like dispute the denial of the refund, you simply need to respond to the email you received for denial by directly replying. This will ensure that it gets back to the agent that sent it and they can look
into the matter. This is the only way to review the decision.

I hope that this helps out a bit more.