Refund Xbox Game Pass Ultimate

To request a refund go here xbox.com/refund. As for Game Pass. If you purchased Xbox Game Pass, then you would still need Game Pass Core or Xbox Game Pass Ultimate to play the game online, being as it is a multiplayer game.

Since you purchased Game Pass Ultimate, the Xbox Game Pass would have been upgraded and the time would have added onto Game Pass Ultimate. So you wont be able to get a refund.

Hi, Miranda! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Whenever you upgrade subscriptions, you are charged for the first full month of Xbox Game Pass Ultimate, which is added to the converted time from your previous subscription. Paying for the price difference between subscriptions is not possible.

• For example, if you had 90 days remaining of Xbox Game Pass for Console and converted to Xbox Game Pass Ultimate, you'd have 68 days from your converted subscription + the first month you paid to upgrade.

While your subscription to Xbox Game Pass Ultimate (the second charge) can be canceled, and depending on availability, even refunded, there is no way to revert the conversion from other subscription plans to Xbox Game Pass Ultimate.

Please note that canceling Xbox Game Pass Ultimate would also mean canceling the converted time from your previous subscription, which I'm afraid can't be refunded.

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• For your reference, the following is mentioned in the "All about Xbox Game Pass Ultimate" FAQ page:

"Note - The upgrade of any prepaid time can’t be reverted to Xbox Game Pass plans or EA Play, and it’s not eligible for refund."

Source - https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq

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If you'd still like to cancel Xbox Game Pass Ultimate, sign in at [ https://account.microsoft.com/services ], locate your subscription, and select Manage > Cancel Subscription.

If you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

• Doing this would cancel both Xbox Game Pass Ultimate and the converted time from your previous subscription.

• Any refund issued would only be for the month of Xbox Game Pass Ultimate you paid to do the upgrade.

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Please let me know if you have any further questions, I'd be happy to help.
Best regards.

Hi Shadow_845! My name is Ricardo an independent advisor ready to help you with this situation!

Xbox game pass is not refunded automatically, you must request the refund for it to happen

When you purchased the Game Pass Ultimate subscription, your Xbox Live Gold was converted to Game Pass Ultimate, Before making this conversion, the system asked you if you wanted it and informed you that it could not be reversed, To finish the purchase you had to accept the conversion, this causes that if you refund or cancel Game Pass Ultimate, you also lose the time that was converted from Xbox Live Gold

Did you subscribe to Game Pass Ultimate? If you did, cancellation and a refund will negate your Xbox Live Gold that was transferred to Ultimate.