Refund says processed but never received money???

Bryce Dabbs · Jan 27, 2023

I have yet to receive a refund for any games I've refunded over the past year. They always go through the process and they say "refunded" by the money never went to my account or Microsoft account. This is unacceptable and if this is how refunds are handled they might as well be not available at all. This has been the case for multiple games I was qualified for a refund and is getting extremely annoying. It's been almost 2 weeks since I've requested a refund for Sonic Frontiers and it was removed from my library but never got credit for it, same goes for multiple games

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Bryce, ok let me explain this, after a refund is requested and the order accepted by Microsoft, it may take up to 72 hours to make the refund.

If your game or subscription was purchased with an account balance, this amount will enter your Microsoft account on time.

However if the game or subscription was purchased by credit card this amount will only appear in your credit card's next billing cycle, the process may take 30 more days depending on the closing of your card invoice.

That's because Microsoft doesn't have access to the banking movement of financial institutions,

So in practice it means that the invoice for the card that bought the game or subscription has to be paid, and on the next invoice it will appear as credit on your card.

roan hockey

Hey Gerardo, I am just confused become I received an email say that my refund was confirmed and processed, but I checked the status of the refund and it still says pending. I’m also wondering where the money goes after it is refunded, is it sent back into my account?

val7x

So all refunds have to go through a process, you don't always receive the money back instantly depending on how you paid for the game. The first email saying it was refunded means they sent the refund and they've done their part, but it has to go through
a process and the second email explains that it could take up to 5 days to get your money back depending on what bank or credit card company you used. Some banks process refunds faster than others. Hope this helped!

Kennyeersder

Multiple support to refund never processed since many time. Last couple of months i get approved letter for refunding which you send on my email but now here is nothing which you are showing on top
essay writing services page. I want to know what is the next step for processing it?

Wishcatcher

Hi,

Sorry about all delays… but the only thing you can do its to chat or call an agent again once… Maybe resquest a supervisor to double check why the refund its still not done yet… > https://beta.support.xbox.com/contact-us

Regards

Refund says processed but never received money???