Refund Requests and Support.

MidPlacebo · Apr 9, 2020

A member of my family bought Hitman 2 without permission and seeing how my internet is decently fast, was able to download and play the first mission and multiplayer. I requested a refund the same day and got denied today. There goes $18 right down the
drain, I tried to get in contact with support but quickly realised that I had to jump through many hoops to even get to talk to someone. Thanks for all the help, I guess I'll just have to start playing on playstation.

:)

SatanicoDrCadillac

Hi!

Hope this helps

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

NaZoooom

The onus is on you to ensure your account is secure even from family members, It is recommended that you set up a Pass
Key to ensure something like this does not happen again. Today it was Hitman, tomorrow it could be hundreds of dollars worth of in game currency and that is why there are features like this to ensure peace of mind.

CIDkidzPILLZ

That's definately strange that support said that they couldn't refund you for a double charge.

Did you try requesting a refund threw this 'Request refund' Xbox Support link?

ISirProdigy007

I think that people are allow one refund request as it says below Microsoft reserves the right to deny any refund request. best to call support.

"All refunds must be requested at the same time through customer support (i.e. one refund request per customer). Proof-of-purchase documentation may be required. Microsoft reserves the right to deny any refund request that it deems to be fraudulent."

XBF Diego M

Hey Cyber,

To request a refund you may submit a request
here.

You may also get in contact with Xbox Support
and request a refund through the support portal.

I hope that helps!

Refund Requests and Support.