Refund Request was Denied

Baron Abyss · Apr 6, 2021

I was hoping to refund my game Conan Exiles (within 14 days of purchase) because on my end it was highly unplayable and I was extremely unsatisfied. I also bought a DLC for the game when I first got it so I could jump right into it. Little did I know that requesting a game refund WITH the DLC doesn't work because I've already "consumed" the product which also entirely locked the game from being refunded. What use is the product if I also want to refund the game? I don't plan on playing Conan Exiles on the Xbox ever again so the DLC is pure useless.

The real question is, how do I contact the right support about getting a refund (even if its just refunding the game instead of the DLC) for this game without having to talk on the phone?

:)

ISirProdigy007

I think that people are allow one refund request as it says below Microsoft reserves the right to deny any refund request. best to call support.

"All refunds must be requested at the same time through customer support (i.e. one refund request per customer). Proof-of-purchase documentation may be required. Microsoft reserves the right to deny any refund request that it deems to be fraudulent."

CharlieB.123

Seems very unfair. They're selling something on their platform that doesn't work, they should refund it or, better yet, fix the bug.

Either way, xbox supposedly do refund games that don't work (in this case I can't even access it), so telling me that I have reached my refund limit for the year is not a valid reason due to that being a load of bull.

Im sure Nintendo would have refunded me...

ACHV HighBounce

try this link

https://beta.support.xbox.com/help/...games-apps/digital-game-purchase-refund-terms

"All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content
type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product."

Farscape247

Thats so absurd!!!!!! Its a perfect example of microsofts lies and deceptive business practices on its consumers!!!!! Seriously so why even bother giving 14 days??? Why not just be honest and admit we know its broke but we dont care you bought it its your problem now. Thank you for not having a choice choosing microsoft, and have a bingwonderful day. Besides our terms of service agreement unclearly. ( to the non law degree holding average type human ) stipulates we are intirely free to do what ever we want, with no accountability what so ever, because we said so with all them there fancy lawyer type words!!!!! That sure would save us non law types a lot of headaches knowing that.

its the same with most platforms, sony won't refund if you so much as download 1 MB of the game. steam has the same policy but is quite relaxed and if you have a legit issue they will refund no problems.

but all other launchers and platforms have the same refund limits.

Baron Abyss

Ah, the more than 2 hours one would definitely do it because I really wanted to give it a chance. But I don't understand as I've played Battlefield 5 for more than 2 hours and I was able to refund it. But its a digital game why does it matter that if you played it for more than 2 hours or so? That's so weird and confusing. Especially if the game is extremely unplayable, which it was for me personally.

Refund Request was Denied