refund request on repair order

Hello Manny, sorry to hear you're having trouble with your console.

Usually if a repair has been refused then it suggests a self repair has been attempted on it. This would void any warranty and repair would not be given in those circumstances. However, to get more information on the issue itself I would recommend starting a chat at https://support.xbox.com/contact-us. When you get to a fellow Xbox gamer ask to be escalated to a Microsoft Advocate. They'll be the ones who can let you know the exact issue here.

Hello AustinHawley15,

Thank you for posting on Xbox Forums. In regards to the repair order request, have you tried to request a repair through another browser? Or perhaps possibly another device? If you have and you are still unable to create a repair order, you may want
to Contact Xbox Support for further assistance.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

You'd want to try contacting support. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hello Dawnmetty,

Thanks for the update. If you are seeking a refund for a repair order, you may want to use the

Refund Request page or use the
Contact Us portal to speak to another agent about the possibility of having the order cancelled.

Hello!

You can try requesting a refund by going to the order page at https://account.microsoft.com/billing/orders then locating the game. There may be an option to request a refund.

If not you can submit a request here. https://support.xbox.com/en-US/forms/request-refund