Refund request emails- is this a phishing scam?

Hi there RevolverDrew, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If there are no recently refunded items in your order history, it's highly likely that the emails you received were sent in error, so don't worry.

I have observed that a few players have recently received similar refund emails, even if they did not request a refund. I believe this may be related to ongoing issues with some refund requests, as many users are not receiving confirmation emails for their refund requests, leading to delays in the refund process. Therefore, some players may have received these emails mistakenly, as in this case.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

What was the email that emailed you? You might be the victim of a phishing scam.

Hi Timotej, my name is Jhon and will be a pleasure help you.

I’m sorry to hear that you received an email from Xbox support regarding a refund that you did not initiate. It’s possible that this email is a phishing attempt.

Phishing is a type of online scam where criminals try to trick people into giving them sensitive information such as passwords, credit card numbers, or other personal information.

To protect yourself from phishing scams, it’s important to be cautious when opening emails from unknown senders. Here are some tips to help you identify and avoid phishing scams:

Check the sender’s email address: Scammers often use email addresses that look similar to legitimate ones. Check the sender’s email address carefully to make sure it’s from a legitimate source.
Don’t click on links or download attachments:

Phishing emails often contain links or attachments that can infect your computer with malware.

Avoid clicking on links or downloading attachments from unknown sources.
Verify the information:

If you receive an email that asks you to provide sensitive information, such as your password or credit card number, verify the request by contacting the company directly. Don’t provide any information until you’re sure the request is legitimate.

If you’re still unsure whether the email you received is legitimate or not, you can report it to Xbox support by following the instructions provided in this link:

https://support.microsoft.com/offic...nk-email-e8d1134d-bb16-4361-8264-7f44c853dc6b

I hope the information I gave you has been useful, have a happy day.

It sounds like a phishing scam. Uour friend should not click on any links contained in this email.

Enforcement history doesn't update immediately

You can always check it at https://enforcement.xbox.com