Refund Request Denied

WheezyManatee53 · Jan 2, 2021

I was browsing the market looking at how much Warframe platinum costs sometimes when you look at the item it doesn't show the full details so I clicked on it and started reading it, I internally decide that I am not
going to buy it but I ask my friend should I buy it ( He's a Warframe player too) , He says yes and I say it isn't worth 20 dollars so I sit the controller down for one second because my mom called me. He presses A on the controller and buys the platinum.
I almost immediately rush to the website to try to refund this because I'm trying to save money to buy Assassins Creed Valhalla. Hoping that Microsoft will see what happened and think logically as to why someone would refund something minutes after a purchase
was made and give me my refund I don't worry about it. I didn't get the refund. I replied to a message asking for another review but I just replied so I got nothing back. I'm pretty mad right now and I don't know how else to get my money back. I haven't even
spent the platinum yet because I need this refund.

:)

ISirProdigy007

I think that people are allow one refund request as it says below Microsoft reserves the right to deny any refund request. best to call support.

"All refunds must be requested at the same time through customer support (i.e. one refund request per customer). Proof-of-purchase documentation may be required. Microsoft reserves the right to deny any refund request that it deems to be fraudulent."

CharlieB.123

Seems very unfair. They're selling something on their platform that doesn't work, they should refund it or, better yet, fix the bug.

Either way, xbox supposedly do refund games that don't work (in this case I can't even access it), so telling me that I have reached my refund limit for the year is not a valid reason due to that being a load of bull.

Im sure Nintendo would have refunded me...

ACHV HighBounce

try this link

https://beta.support.xbox.com/help/...games-apps/digital-game-purchase-refund-terms

"All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content
type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product."

Farscape247

Thats so absurd!!!!!! Its a perfect example of microsofts lies and deceptive business practices on its consumers!!!!! Seriously so why even bother giving 14 days??? Why not just be honest and admit we know its broke but we dont care you bought it its your problem now. Thank you for not having a choice choosing microsoft, and have a bingwonderful day. Besides our terms of service agreement unclearly. ( to the non law degree holding average type human ) stipulates we are intirely free to do what ever we want, with no accountability what so ever, because we said so with all them there fancy lawyer type words!!!!! That sure would save us non law types a lot of headaches knowing that.

its the same with most platforms, sony won't refund if you so much as download 1 MB of the game. steam has the same policy but is quite relaxed and if you have a legit issue they will refund no problems.

but all other launchers and platforms have the same refund limits.

Baron Abyss

Ah, the more than 2 hours one would definitely do it because I really wanted to give it a chance. But I don't understand as I've played Battlefield 5 for more than 2 hours and I was able to refund it. But its a digital game why does it matter that if you played it for more than 2 hours or so? That's so weird and confusing. Especially if the game is extremely unplayable, which it was for me personally.

Refund Request Denied