Refund request denied

Krispy6 · Nov 13, 2020

hello,

On, October 25 2020, I made an in-app purchase in Modern Combat 5. I was to receive credits and VIP points, but the contents of the purchase was not delivered or received immediately. I sent an email to Gameloft (app's developers) indicating that my purchase
was not delivered and provided all the relevant details (order number, screenshot of order history).

On November 6, 2020, almost two weeks later, I got a reply from one of their agents saying, "I have analyzed the details of your case, and it appears to be beyond my capacity as a Customer Care Agent. Thus, I have forwarded all the relevant details to our
technical department." They typically never reply earlier than two weeks, sometimes they do not reply at all.

Three days ago, November 10, 2020, they replied and said that the transaction did not reach them, thus I should contact Microsoft Support directly for a refund.

I contacted Microsoft Support that same day and got a reply on November 13th, 2020, saying that my refund request has been declined because it is has been over 14 days and a refund is no longer eligible.

What do I do now?

Any help would be greatly appreciated.

Thanks.

:)

ISirProdigy007

I think that people are allow one refund request as it says below Microsoft reserves the right to deny any refund request. best to call support.

"All refunds must be requested at the same time through customer support (i.e. one refund request per customer). Proof-of-purchase documentation may be required. Microsoft reserves the right to deny any refund request that it deems to be fraudulent."

CharlieB.123

Seems very unfair. They're selling something on their platform that doesn't work, they should refund it or, better yet, fix the bug.

Either way, xbox supposedly do refund games that don't work (in this case I can't even access it), so telling me that I have reached my refund limit for the year is not a valid reason due to that being a load of bull.

Im sure Nintendo would have refunded me...

ACHV HighBounce

try this link

https://beta.support.xbox.com/help/...games-apps/digital-game-purchase-refund-terms

"All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content
type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product."

Farscape247

Thats so absurd!!!!!! Its a perfect example of microsofts lies and deceptive business practices on its consumers!!!!! Seriously so why even bother giving 14 days??? Why not just be honest and admit we know its broke but we dont care you bought it its your problem now. Thank you for not having a choice choosing microsoft, and have a bingwonderful day. Besides our terms of service agreement unclearly. ( to the non law degree holding average type human ) stipulates we are intirely free to do what ever we want, with no accountability what so ever, because we said so with all them there fancy lawyer type words!!!!! That sure would save us non law types a lot of headaches knowing that.

its the same with most platforms, sony won't refund if you so much as download 1 MB of the game. steam has the same policy but is quite relaxed and if you have a legit issue they will refund no problems.

but all other launchers and platforms have the same refund limits.

Baron Abyss

Ah, the more than 2 hours one would definitely do it because I really wanted to give it a chance. But I don't understand as I've played Battlefield 5 for more than 2 hours and I was able to refund it. But its a digital game why does it matter that if you played it for more than 2 hours or so? That's so weird and confusing. Especially if the game is extremely unplayable, which it was for me personally.

Refund request denied