Refund Request Declined

Discus and support Refund Request Declined in XBoX Sales and Promo to solve the problem; Hi, hope everyone is well during this difficult time. A couple of days ago, I made an accidental purchase of FIFA 20 points, instead of FIFA 21, and... Discussion in 'XBoX Sales and Promo' started by TomBirch1, Nov 5, 2020.

  1. TomBirch1
    TomBirch1 Guest

    Refund Request Declined


    Hi, hope everyone is well during this difficult time.

    A couple of days ago, I made an accidental purchase of FIFA 20 points, instead of FIFA 21, and my refund request was declined, due to teaching the maximum number of redunds this year.

    I have made this mistake once already this year, and I completely understand the terms & reasons why this decision was processed. However, within my refund request I have stated that I never took advantage of the FIFA 20 points as I do not own that game
    any longer. Also, I will add that this is only my second refund ever with Microsoft.

    If you take a look on the Microsoft Store on a browser, there is very little difference between FIFA 20 & 21 points, and for someone with sight impairment like myself, the mistake is easily made.

    Could anybody please let me know if there is a way to contest this matter?

    Many thanks,

    Tom

    :)
     
    TomBirch1, Nov 5, 2020
    #1
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Refund Request Declined