Refund refused after fraudulent purchase on my account.

Hello Joel, sorry to hear you're having trouble with your billing.

The best way to challenge the refund decision for your request is to respond to the email you received. Provide as much detail as possible in the response.

In the meantime I'd recommend changing your password and turning on 2FA via https://account.microsoft.com/security if you don't already have it on to prevent things like this happening again.

Hi, I have similar situation like you about recent fraudulent purchase and MS refuse to refund this wrong payment....

Check this link

https://answers.microsoft.com/en-us...lent-and/fd966693-af7c-4205-b0c0-4581ba6a13c3

A digital xbox giftcard was purchased on my account, it wasnt purchased by anyone in our household and was purchased using my paypal account (which i never use for microsoft purchases) and an email containing a code to redeem was received. Strangely enough i received a security alert shortly after saying that someone else might have accessed my account. Microsoft are refusing to refund me and I have having great difficultly trying to contact them to challenge this, finding their support absolutely rubbish. Any suggestions?

First things first Destiny for 360 xbox and for xbox one are two different versions of the same game, they differ in quality and in price, so there was no chance for you to download the game on xbox 360 and find it in your xbox one.

Secondly if the are irregularities through the method of payment you have used, it's your bank that should contact you and not the xbox live service.

Thirdly there is no chance whatsoever to get refunds for purchases made more than 12 months ago so I suggest you to be more careful in the future with your purchases.

Umm Someone Fraud him so it wasn't his fault....

First things first Destiny for 360 xbox and for xbox one are two different versions of the same game, they differ in quality and in price, so there was no chance for you to download the game on xbox 360 and find it in your xbox one.

Secondly if the are irregularities through the method of payment you have used, it's your bank that should contact you and not the xbox live service.

Thirdly there is no chance whatsoever to get refunds for purchases made more than 12 months ago so I suggest you to be more careful in the future with your purchases.

yes after you start a Unauthorized access case

when the case is complete 25business days or more depending on caseload

then you will be refunded for fraudulant purchases and you can resecure your account

(account will be locked till it is over)