Refund Refusal With No Explanation

I have requested a refund for a game I purchased. I mistakenly purchased the incorrect version and called to have my refund. They ensured me my request was going to go through. I purchased the same game, different copy that included everything I needed and
thought nothing of it. After a week I reviewed my CC and the refund had not made it back. Since then I have received 14 emails with no explanation of refund refusal, and called and have been told the refund team email would be the only, and best way to deal
with the issue. Each email has never given me a reason for the refusal, and I am stuck with two versions of nearly the exact game.

In fact, the one I purchased on accident was two dollars cheaper than the one I wanted and that was the main reason behind the mistake. The version I finally got included everything, even base game, where the other was only missing the base game. After everything
I have done, I am stuck with two games, one unplayable, and an exact copy of the other, other than the base game the exact same content.

I spent 140+ dollars for a single game and Xbox has done nothing to fix the issue. I have called, emailed, emailed some more, called to the point Xbox support has actually blocked my number and I still haven't received a refund for a duplicate accidental
purchase. I doubt anyone here will fix this, but I am hoping to bring light to the horrible system you have in place for refunds that make an otherwise great company, look like they could care less about their customers.

On the edge Xbox customer

:)