Refund Processed

NeuroMnemonic · Jan 17, 2019

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I'm having similar problems. I bought an item for my son, on his account. He logged in (away from home) and thought while buying something else he made an error so requested a refund.

I had a refund notification come through, so immediately told microsoft NOT to process the refund (the e-mail sent to me, says to respond to this e-mail if you no-longer require the refund). I also told my son the purchase was deliberate.

We carry on life as normal, but then several days later the transaction was refunded, despite us telling microsoft not to do that.

I re-sent the e-mail. I still haven't had a reply. I went on the online chat, who are completely unable to help and completely unable to tell me why the refund was processed anyway.

I asked for a transcript of the chat to go towards a formal complaint. I was told I would get this in 30 minutes... several hours later I still don't have it.

No idea what microsoft is doing.

:)

XBF Nestor S

Hey Drowz0r thanks for keeping in touch.

Unfortunately there is no tools in our inventory that can reverse the refund. If that email has been responded to, they (our refund team) are the only ones that can look into this issue. As stated by our

Microsoft Service Agreement Refund Policy. Unless otherwise provided by law or by a particular Service offer,
all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue
refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. Since the answer has been addressed by multiple people we will be locking this in an effort to minimize
spam, if you have any further questions or concerns please feel free to
Start a New Thread so we can best assist you!

NeuroMnemonic

Sale price was £13 and is now £19 so we cannot afford to re-buy it, otherwise I would, yeah.

ngocphi

I can tell you from personal experience

This has caused issues with me and paypal and paypal is still buging me about im.done with paypal .

Ok a few years ago a charge was reversed because of fraud detection not me asking for a refund and I begged support to recharge me to avoid a markrtplace violation after a charge back they did I even checked with enforcement team forums at the time (never
got.thr marketplace suspension)

Couldnt be done and not legal anyways

Ms.gets fined about 800 by the payment proccessor etc

Its just not worth it

Just repurchase it if it is removed from your ready to install

It stayed on my account fyi lol

Zero Jehuty

I was in reference to they could see why it was done.

NeuroMnemonic

The original purchase was for £13. Normally I would just re-buy it and forget about microsoft's error but the price has gone up to £19 now, so we cannot afford it.

Refund Processed