Refund policy

For issues regarding billing and refunds, it is best to contact Xbox Support.

Hi Terroriser05,

Thanks for reaching out to the forums. We see you have a question on a refund. There are many factors to refunds that the refund team takes into consideration. Here is a Paragraph from the

digital refund terms.

All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content
type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product.

Also any previous refunds are taken into account. I know it is under 2 hours of use on the product.

Thanks,

Brad

If your reason for requesting a refund was that it didn't work but it does work I can see why they might deny it.

It's 12 months since your last refund,not per calendar year.

You should be thankful to get that.Other platforms don't give you a refund no matter what.

Also,trying to abuse the refund system will get you a ban for marketplace theft.

If you have not got the thing you've aid for them i'd suggest contacting support so they can look into getting you what you've paid for.

For anyone reading this here is an update. After a month of constant calls, one star reviews, and numerous live chats I finally received a full refund. Do not give up. They will continue to tell you no, but do not give up. Constantly use every resource to make sure they do the right thing. Sadly my faith and trust in this company is gone now, but I urge anyone who has this same issue to fight, and let them know you won't just roll over for them. Good luck all, and happy gaming.