Refund on xbox one

No need to Call or Chat with Xbox Support on this one - you can request a refund at the Xbox Refund page:

https://support.xbox.com/en-US/forms/request-refund

if you want a refund for the xbox one, you should be able to get one, no questions asked. I know the rules, any customer who wants a refund for the xbox one can get a refund because the license doesn't stay on the console. if the rep doesn't do it, speak
with the supervisor

Correct. The game is not available on Xbox one. You can request a refund here Request a refund for digital games | Xbox Support

Even on a xbox one s?

Any refund request would have to be done through xbox support by going to this link support.xbox.com/contact-us

if eligible for the refund they would be the ones that would issue the refund.

Hi there,

No one in the forums is able to assist with refunds. You'll need to go through the refund request form found at https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions refund