Refund on wrong purchase digital game

Discus and support Refund on wrong purchase digital game in XBoX Games and Apps to solve the problem; I was wondering if I could get a refund on a digital game I got. The wrong one eac5b129-f1a4-4256-86b9-acaa60f92eeb Discussion in 'XBoX Games and Apps' started by Pat Littlefield, Dec 27, 2023.

  1. Pat Littlefield
    Pat Littlefield Guest

    Refund on wrong purchase digital game


    I was wondering if I could get a refund on a digital game I got. The wrong one

    :)
     
    Pat Littlefield, Dec 27, 2023
    #1
  2. Gerardo CG Win User

    Refund on wrong purchase digital game

    Hi there Pat, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    To request a refund for the game, please visit the following website:

    https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

    Please take in mind that sometimes it can take up to 24 hours for your purchase to appear in the refundable orders history. If you don't see it, you may need to wait that time and check again.

    I hope this helps and if you have further questions please let me know.

    Kind regards,
    Gerardo.
  3. JennEaton Win User

    Purchased wrong Minecraft version - how can I exchange?

    Just curious if you got the refund on the digital purchase? I’m having the same problem of buying the wrong version 😞
  4. Onyx Is Here Win User

    Xbox One Game return.

    Hello, the refund was for digital purchases of the game and within the game. All refunds have been completed to all accounts who purchased the digital product
  5. MoeZArts Win User

    refund

  6. L Dubs89 Win User

    Refund denied, specific reason omitted

    For digital games here is the relevant paragraph from microsoft’s terms of sale:

    For complete details on refunds for digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as games season passes, virtual currency, and microtransactions,
    whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”), see our Digital Game Purchase Refund Terms page https://support.xbox.com/billing/payment-and-purchases/digital-game-purchase-refund-terms.

    Here is Microsofts policy on digital games, (which is the above link)

    https://support.xbox.com/en-US/billing/payment-and-purchases/digital-game-purchase-refund-terms

    I think the only solution is to request a refund again, but Microsoft does say digital purchases are final and are only reviewed under certain circumstances.

    Sorry i cant be more helpful
Thema:

Refund on wrong purchase digital game

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