Refund on a game I bought from the Xbox store

Hi,

Last year I really enjoyed myself with PUBG Mobile. Love to play with my mates, and easy to get used to. I thought I was ready for the real thing, so I bought PUBG for my Xbox One, from the xbox store. When I started the game for the first time it had some
connection issues, and I had to wait a proper long time to get into a game. And when i finnaly was in a game, it was pretty clear pretty soon, this game isn't for me.

Now I read somewhere that you can get a refund when you bought a game online, when it's a full game and if you didn't play it longer than 2 hours. Well I do fit all those requirements but I can't seem to find any way to refund this game.

Hope someone can help me out!

Thanks in advance, Bart.

:)