Refund of money in Microsoft Account

Hello MegaThoughts,

Thanks for posting on the Xbox forums. We understand that you are interested in transferring your Microsoft currency to your personal funds. As stated by Smwutches, this process is not possible. The currency will need to be used to purchase an item
from the Microsoft Store. We have a support article that provides
troubleshooting for purchase errors. This can help resolve the issue with the failed transaction so you can get the keys in Farmville 2:Country Escape. We hope this information helps
MegaThoughts!

If you're trying to get money out of your Microsoft account, that's not possible. Once funds have been added to an account, the only way to remove them is by making a purchase.

If you bought something with the funds and are trying to refund the purchase, you would need to submit a refund request. https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

That is ridiculous. I have no intention of buying anything. I paid the money in order to purchase keys in a game called Farmville 2:Country Escape; however, I am not able to purchase anything. The Farmville 2 program tells me "Your purchase couldn't
be completed." I feel tht it is the FV program's fault and therefore I do not intend to play that game any more. That game is the only one I play that requires purchasing items. Therefore, I have no use for the $50 in my Microsoft Account. Please refund
the monies.

If the money that was refunded, goes to your bank, then yes you can. If the money is from a gift card, then it is refunded back into your Microsoft account, that can only be used on the microsoft store.

The money will be refunded to your Microsoft account balance, not to the card. The card was only used to add money to your Microsoft account.

It can take a few days for the refund process to be completed. Normally it takes up to 3 to 5 days for this.

But since the money was taken from your Microsoft account balance, it will get back there, not to the gift card.