Refund Not Being Paid

KobeHuman · Mar 18, 2022

I recently bought a game on my Xbox by accident. I e-mailed Microsoft and they accepted the refund request that I put in. The request was accepted on Saturday the 12th of March and it is now Friday the 18th of March with no money being paid into my account. On the email sent by Microsoft, it stated that the money would be credited to my account within 5 business days. Help would be much appreciated.

:)

KobeHuman

I have revisited my order and it only says completed on it, there is nothing about a refund being in place. As it is the last of the 7 business days today, surely it has to say refunded on my order by the end of today?

Ricardo Lechuga

You could contact support, but most likely you will need to wait a little longer

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

KobeHuman

I visited my bank and they said that no money has been credited to my account

KobeHuman

Ok so on Microsoft's side, on my order history, there isnt anything saying that the order is refunded. how is the banks processing, with delays and all the issue if the money hasnt even been refunded yet? My question is that because you said that it is max 7 business days for xbox to credit the refund, surely by the end of today, it should say 'refunded' on my order?

Refund Not Being Paid