Refund [Mod removed]

Thursday a friend was hanging out and he accidentally bought Marvel's Avengers using my account (both our accounts were signed in) Friday when we realized the mistake we requested a refund. It was denied for having played the game for an hour and then the
denial email proceeds to link us to the above right page claiming we must fall within refund terms on that page. Contacting Xbox support was told to reply to the denial to request a repeal and provide the above information. I did that sunday night. Today
support told me to just re-request a refund and once again explain the issue, attempting to do that for the past 3 hours results in the above left, I have been locked out from requesting ANY refunds.

:)