Refund Limit and Reset

Refund Limit:

I have contacted Microsoft Agents about Refunds, all of them have avoided my question.

“How many Refunds can you make per year?”

and

“When will the Refund limit reset?”

I made what they considered the the Refund Limit in 2019, and it deep into 2020, and they still say the refund limit has been exceeded. When will it reset, and why does Microsoft avoid this question, it isn’t that much of a touchy subject.

:)