Refund in app purchase

Hello,

I hope that the Refund issue gets sorted for you.

For refund you can first try the auto function in
http://commerce.microsoft.com if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

Thank you! I sent my ticket, hope they will return asap!

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit https://support.xbox.com/en-us/contact-us and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

Hello there @Metercedes, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If you’d like to Request a Refund for a digital content purchase, be sure to sign in to and submit your request from the account you used to make the purchase.

We’ll help you identify the order number for your purchase and then provide you the form to fill out to submit your request.

I wish you a lovely day, and I hope this helps you out!