Refund gifted game

You can request a refund by signing in to https://xbox.com/refunds.

I would recommend waiting for the email from the refund team before re-purchasing the game as a gift. When purchasing the game as a gift you will see the "Buy as a gift" option.

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.

The only way is to get a refund for the game here xbox.com/refund, then purchase the game as a gift.

Hello Fellow gamer,

Thanks for reaching out to the forums. We see you have a question about a donated/gifted game. Unfortunately, you would not be able to get a refund for a game gifted or given to you. If someone gifted the game, they would need to try for the refund.

Thanks,

Brad

Hi there,

All the information for game gifting/refunding can be found here - https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game

Keep in mind you would have 14 days from purchase to request a refund, provided the game was not played. If they played it, there is no refund.