Refund for gamer tag change-no change.

mrleeone · Aug 1, 2020

I requested a gamer tag change, paid for it, then got an error message that the gamer tag couldn't be changed. So I still have the same gamer tag and I'm out $9.99. I need a refund. Who do I need to contact and how do I contact them?

:)

XBF Brad A

Hi Hi Mrleeone,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

MicrosSoftman1974

Just called and got it changed. They charge me then refunded it

The new gamer tag is "ChickenSkinLuvr"

Thanks guys!

DrifterX22

the free gamer tag change was only allowed when your gamer tag change was forced. People abused this by reporting gamer tags that people wanted to change so once a force change was made they then changed it again to what they wanted for free. Because
of that abuse of the system all game tag changes now cost even if a force change has happened.

orik0n74

I'm going to assume that what is going on is that you were issued a forced gamer tag change since the gamer tag may be deemed offensive. A forced gamer tag change can result in not being able to post on the forums until that gamer tag is changed.

BIGBOY x 760

Why did my gamer-tag change? It really didn't offend nobody ( BIgBOyLuvMiLPhz )it was a funny gamer-tag to make people laugh and this was my first time actually getting reported. My friends gamer-tag were funny but when they got reported they had to change
there gamer-tag to something else or they couldn't play live at all and you gave them a (FREE GAMER-TAG CHANGE), how come I cant get that opportunity to change my gamer-tag?

Refund for gamer tag change-no change.