refund for game on a compromised account

Hi M, my name is Joel, I'm here to help you with any problems or questions you may have.

M, first of all I regret what happened to your account, although I must inform you that before Microsoft there is only one method to request a refund and it can only be done by the user and with full access to the account. If your account was closed by Microsoft's account department, it is a decision that no one in Customer Service can reverse, as this is only done when they are assured that an account is not safe to continue within the platform.

Another option is to contact your bank and be unaware of that purchase or them, your bank could refund your money when you report it as fraud.

Please note that this is only a public forum, I will respond to you in a short period of time within the possible apologizing in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

go to xbox.com/refund. I would also check this in case the account is compromised. https://support.xbox.com/my-account/security/compromised-account-solution

When you contact support did you only ask about a refund or did you let them know your account was compromised? If you let them know the account has been compromised, they should investigate the account and if they purchases are found to have been done out of your control, then they refund them.

Follow the steps here for a compromised account https://support.xbox.com/en-US/my-account/security/compromised-account-solution
then email back on on one of the refusals to refund. Nobody on the forums can do anything about Accounts or Billing.

as well as requesting refunds, you should also go through
this guide for compromised accounts to help protect yourself against this happening again.