Refund for game accidentally bought for windows instead of xbox

Oh I see, I'm trying to use the web agent but it keeps saying it doesnt understand when I click "Ok" after it tells me to log in (I am already logged in), I don't really see the option I need when I try selecting the "normal" web chat.

The site you're linking just tells me how to request a refund

Theres no option to refund on that page

The link from which you took the screenshot is different from the one I shared with you in my previous response. You took the screenshot from the order history of your account, and in my response, I didn't instruct you to request a refund from that website.

Have you tried using the link I mentioned before?

Hi there Nikolai, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If you would like to apply for a refund for the game, please visit the website mentioned below:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please keep in mind that it may take up to 24 hours for your purchase to appear in the list of refundable orders. If you do not see it, you may need to wait for that time and then check again.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

You would need to request a digital refind. Follow this link and give as much information as to why you need the refund https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund