Refund for digital purchase

Hello, the refund was for digital purchases of the game and within the game. All refunds have been completed to all accounts who purchased the digital product

No, there's no refunds for digital purchases. Both Microsoft & Sony needs to start refunding people's money for digital purchases who don't want their games anymore.

Hi there.

At this moment in time, it is not possible to refund a digital game purchase from the Xbox Store. As stated at the time of purchase, refunds are not available for digital purchases. Unfortunately it is also not possible to transfer purchases to another account.

Regards,

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You can find more information on the Microsoft refund policy for digital content at the Xbox Support page linked below.

Digital Game Purchase Refund Terms

https://beta.support.xbox.com/help/...games-apps/digital-game-purchase-refund-terms

For digital games here is the relevant paragraph from microsoft’s terms of sale:

For complete details on refunds for digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as games season passes, virtual currency, and microtransactions,
whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”), see our Digital Game Purchase Refund Terms page https://support.xbox.com/billing/payment-and-purchases/digital-game-purchase-refund-terms.

Here is Microsofts policy on digital games, (which is the above link)

https://support.xbox.com/en-US/billing/payment-and-purchases/digital-game-purchase-refund-terms

I think the only solution is to request a refund again, but Microsoft does say digital purchases are final and are only reviewed under certain circumstances.

Sorry i cant be more helpful