Refund for digital purchase

Discus and support Refund for digital purchase in XBoX Games and Apps to solve the problem; From my XBOX I did a digital purchase of FortNite. I tried this game out for about 15 minutes and realized this game is not for me and also the game is... Discussion in 'XBoX Games and Apps' started by Snap7, Jul 24, 2017.

  1. Snap7
    Snap7 Guest

    Refund for digital purchase


    From my XBOX I did a digital purchase of FortNite. I tried this game out for about 15 minutes and realized this game is not for me and also the game is full of bugs. I saw ads for this game release this month but not until I purchased it that I received
    information it was still early access. I follow video games closely on websites and youtube and I never refund because I am usually confident I know what I am purchasing before I buy it but not the case here. The game has bugs the controls are super wonky.
    I absolutely have no ill intentions here it was just a bad purchase which is my fault and I am hoping I can please get a refund for this. I am a preview member and life long xbox supporter so anything you could do would be greatly apprecaited.

    thanks,

    Jason D[removed]

    Gamertag:

    [removed]

    :)
     
    Snap7, Jul 24, 2017
    #1
  2. BaconisGood53, Jul 24, 2017
    #2
  3. Eden0032
    Eden0032 Guest
    Refunding or changing the ownership of Xbox live gold

    Hi there.

    At this moment in time, it is not possible to refund a digital game purchase from the Xbox Store. As stated at the time of purchase, refunds are not available for digital purchases. Unfortunately it is also not possible to transfer purchases to another account.

    Regards,

    -
     
    Eden0032, Jul 24, 2017
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Refund for digital purchase

    For purchasing issues you should contact xbox support billing section

    1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    M3tal Daz3, Jul 24, 2017
    #4
  5. Snap7
    Snap7 Guest
    This reply is not a valid answer. I still need help with this form an Xbox employee from xbox preview support.
     
    Snap7, Jul 24, 2017
    #5
  6. Mister Maka
    Mister Maka Guest
    Hey there Snap7.

    The information M3tal Daz3 is correct, unfortunately we're unable to help with billing issues here on the forums. Phone/Chat support is going to be your best point of contact for any billing issues like this.

    For any concerns with the preview program, be sure to check out the
    Preview Forums
    as well. Thanks a ton for your understanding and patience.
     
    Mister Maka, Jul 25, 2017
    #6
  7. Snap7
    Snap7 Guest
    I did call that number and was on the phone for two hours and they said my only possible chance to get a refund is because I am a preview member but that team only supports through forums posts. I took me a half an hour just to find the correct forum group.

    They said that preview members could get issue refunds but she wasn't clear on the details. Dont you think that me getting different answers from your teams and having to dig through several links to eventually end up here where you send me back to the original
    team I contacted can be received as bad customer support? It sounds like this was huge waste of my time which is frustrating to have your teams just pass the buck. I have been xbox customer since the original xbox, bought as least 12 consoles through the
    years and never asked for a refund from Microsoft. This is how you treat your customers a canned bull crap answer. Your teams should should know and understand the policies to support your customers and not hide you faceless non support forum group.while pushing
    your customers from phone number to forum and back to phone number.
     
    Snap7, Nov 2, 2018
    #7
  8. Onyx Is Here Win User

    Xbox One Game return.

    Hello, the refund was for digital purchases of the game and within the game. All refunds have been completed to all accounts who purchased the digital product
  9. Ragnarok5000 Win User

    Digital Game Refund?

    No, there's no refunds for digital purchases. Both Microsoft & Sony needs to start refunding people's money for digital purchases who don't want their games anymore.
  10. Eden0032 Win User

    Refunding or changing the ownership of Xbox live gold

    Hi there.

    At this moment in time, it is not possible to refund a digital game purchase from the Xbox Store. As stated at the time of purchase, refunds are not available for digital purchases. Unfortunately it is also not possible to transfer purchases to another account.

    Regards,

    -
  11. Christyna64 Win User

    Refund Limit and Reset

  12. L Dubs89 Win User

    Refund denied, specific reason omitted

    For digital games here is the relevant paragraph from microsoft’s terms of sale:

    For complete details on refunds for digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as games season passes, virtual currency, and microtransactions,
    whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”), see our Digital Game Purchase Refund Terms page https://support.xbox.com/billing/payment-and-purchases/digital-game-purchase-refund-terms.

    Here is Microsofts policy on digital games, (which is the above link)

    https://support.xbox.com/en-US/billing/payment-and-purchases/digital-game-purchase-refund-terms

    I think the only solution is to request a refund again, but Microsoft does say digital purchases are final and are only reviewed under certain circumstances.

    Sorry i cant be more helpful
Thema:

Refund for digital purchase

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