Refund for digital purchase

From my XBOX I did a digital purchase of FortNite. I tried this game out for about 15 minutes and realized this game is not for me and also the game is full of bugs. I saw ads for this game release this month but not until I purchased it that I received
information it was still early access. I follow video games closely on websites and youtube and I never refund because I am usually confident I know what I am purchasing before I buy it but not the case here. The game has bugs the controls are super wonky.
I absolutely have no ill intentions here it was just a bad purchase which is my fault and I am hoping I can please get a refund for this. I am a preview member and life long xbox supporter so anything you could do would be greatly apprecaited.

thanks,

Jason D[removed]

Gamertag:

[removed]

:)

 

Billing help

You can follow the steps to request a refund for digital purchases here: Request an Xbox digital product or subscription refund | Billing

 

Refunding or changing the ownership of Xbox live gold

Hi there.

At this moment in time, it is not possible to refund a digital game purchase from the Xbox Store. As stated at the time of purchase, refunds are not available for digital purchases. Unfortunately it is also not possible to transfer purchases to another account.

Regards,

-

 

For purchasing issues you should contact xbox support billing section

1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

This reply is not a valid answer. I still need help with this form an Xbox employee from xbox preview support.

 

Hey there Snap7.

The information M3tal Daz3 is correct, unfortunately we're unable to help with billing issues here on the forums. Phone/Chat support is going to be your best point of contact for any billing issues like this.

For any concerns with the preview program, be sure to check out the
Preview Forums as well. Thanks a ton for your understanding and patience.

 

I did call that number and was on the phone for two hours and they said my only possible chance to get a refund is because I am a preview member but that team only supports through forums posts. I took me a half an hour just to find the correct forum group.

They said that preview members could get issue refunds but she wasn't clear on the details. Dont you think that me getting different answers from your teams and having to dig through several links to eventually end up here where you send me back to the original
team I contacted can be received as bad customer support? It sounds like this was huge waste of my time which is frustrating to have your teams just pass the buck. I have been xbox customer since the original xbox, bought as least 12 consoles through the
years and never asked for a refund from Microsoft. This is how you treat your customers a canned bull crap answer. Your teams should should know and understand the policies to support your customers and not hide you faceless non support forum group.while pushing
your customers from phone number to forum and back to phone number.