Refund for add on?

Discus and support Refund for add on? in XBoX Games and Apps to solve the problem; Today I was hoping to buy a new game, but it turnde out to be an add on. The actual game is not available on the online marketplace in the EU (why?).... Discussion in 'XBoX Games and Apps' started by THE GAMER OFF, Aug 31, 2016.

  1. THE GAMER OFF
    THE GAMER OFF Guest

    Refund for add on?


    Today I was hoping to buy a new game, but it turnde out to be an add on. The actual game is not available on the online marketplace in the EU (why?). So now I have an add on I can't use.
    Can I get a refund for the useless add on?

    :)
     
    THE GAMER OFF, Aug 31, 2016
    #1
  2. Smwutches
    Smwutches Guest
    Add on refund

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Aug 31, 2016
    #2
  3. CyclicMacaroon4
    CyclicMacaroon4 Guest
    Add on refund

    Hi, I bought an add-on package and not the full game on the online store, is there a way for me to get a refund for it because i can use it at all and would prefer buying something else with the funds?
     
    CyclicMacaroon4, Aug 31, 2016
    #3
  4. QuickMythril
    QuickMythril Guest

    Refund for add on?

    i don't think the forum staff can issue refunds (i may be wrong), but i would suggest calling xbox phone support (or perhaps live chat support). i have had them refund me for something before. (i had the season pass disc of Minecraft Story Mode but was
    charged $5 for downloading an episode that should have been free.) they usually tell you that you can only ever have one refund to your account, but i have heard of others getting more than one when it was a legitimate issue. this is likely because they
    tell you to be more careful with purchases and saved payment info, etc. if you tell them the situation, i think it's pretty likely they will refund you.

    Contact Us | Xbox Support
     
    QuickMythril, Aug 31, 2016
    #4
  5. Daft Badger
    Daft Badger Guest
    Daft Badger, Nov 2, 2018
    #5
  6. QuickMythril Win User

    Refund for add on?

    i don't think the forum staff can issue refunds (i may be wrong), but i would suggest calling xbox phone support (or perhaps live chat support). i have had them refund me for something before. (i had the season pass disc of Minecraft Story Mode but was
    charged $5 for downloading an episode that should have been free.) they usually tell you that you can only ever have one refund to your account, but i have heard of others getting more than one when it was a legitimate issue. this is likely because they
    tell you to be more careful with purchases and saved payment info, etc. if you tell them the situation, i think it's pretty likely they will refund you.

    http://support.xbox.com/en-US/contact-us
  7. InspectorLuke Win User

    Refunding a add on

    Hi There - If you are eligible for a refund you can do it through the link, however I believe that Microsoft very rarely refund in game content: https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund
  8. Georges C. Win User

    refund on add-on

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello nukeka-boom, if you wish to request a refund, you will need to log into your account that purchased the game or subscription and fill out this form below for the refund, you will also need the order code for each item you want the refund.

    There is just follow all the requirements requested in the completion, and then wait for an email with the response of the request.

    This could take up to 72 hours.

    https://support.xbox.com/en-us/forms/request-a-...
  9. Smwutches Win User

    Add on refund

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  10. DJ WALT LOVE 2 Win User

    Refunding a add on

    Hi just call Microsoft and they will help you out with your problems you are having trouble with.
Thema:

Refund for add on?

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