Refund for a Free Xbox live gold game

C3berbug · Sep 9, 2019

I want a refund for "HITMAN™ - The Complete First Season" wish i ordered for free with this months Xbox live gold deal.

But i got billed the regular price of 39.99€ (i was logged in with my account otherwise they wouldn't even be able to credit my CC)

This concern's order nr: [order number removed by mod]

I want to request a refund for this order

:)

steeledwand7664

If you are wanting the free games you can go to https://www.xbox.com/en-US/live/games-with-gold?xr=shellnav and you can get the free games there.

If you are wanting a refund you can contact xbox support by going to support.xbox.com/contact-us and if you are eligible they would be the ones to issue the refund.

Gimpy_P

It's important to pay attention to the confirmation screens when ordering a game, even the free ones confirm the purchases.

Zero420override

Here this is what I think you're looking for
Request an Xbox digital product refund

We on the forum aren't actually Microsoft employees so your best bet is to reach out via the link

Hope this helps

Flymonkey102

I would suggest adding a Passkey to your account for purchases to avoid buying games accidentally.

https://support.xbox.com/en-US/my-account/security/create-xbox-one-passkey

THANOS OPRESSOR

Contact support friend, by chat solve your case fast, good luck!

https://support.xbox.com/en-US/contact-us

Refund for a Free Xbox live gold game