Refund for a broken game after a week of playing

RashaadSimmons · Aug 24, 2021

Madden 22 recently came out and the whole game is glitchy and I could never finish an online game. When I filed a refund request it said denied because it was a digital purchase, but I was able to refund don't starve together digital purchase over a year ago. Why can't I refund Madden 22?

:)

Farscape247

nowhere in any of the toc's on any of the microsoft sites does it state a 2 hour rule, so that cannot be used as a denial as it would not stand a chance against law.

Nursemorph

Yeah reply to the email

If outplayed over 2hours then you done qualify

This 2 hours play thing is not something that is mentioned anywhere on the Microsoft website (unless it's on some obscure hard to find page of course).....it was something that was there when they first started the self-refund system but, I believe, they removed it at some point

RashaadSimmons

I will make sure and check. Can you redirect me to Microsoft support, so they can review and report me? Is there any survey or upvote I good give you? You've been a big help

L4c3rd4

You could try again in a couple of days If I'm not mistaken.

And, you're welcome mate, glad I can help.

XBF John

Hello

This thread was escalated and interacted with by a moderator. The details shared here have enough information and answers that I will be de-escalating the thread.

In addition "because it is a digital game" is not a reason that Microsoft denies refunds. The result of your refund will normally have a reason as to why given our company policy in the result email. If you would like to dispute the result, as what was said here already - reply to the email.

Thank you to all that assisted on this thread.

Best Regards,

Refund for a broken game after a week of playing