Refund errors

The only valid reasons for a refund are, the game doesn't work, or it was a purchase error. Other than that all digital purchases are non refundable and therefore no refunds.

Hi JacobSmithzz,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you were refunded to the purchases you made. We know how important it is to get this addressed so let us check on this together.

I would agree as to what ngocphi mentioned here, kindly give your bank a call first for only them can clarify the refunds origin.

Based on Request a refund for digital games, the following are the conditions you need to met to request a refund and if you qualify you will receive one after you submit a request. Which you will receive after 3-5 business days and depending on your bank when it will be added to your card.

• Requests are made within 14 days of the purchase date
  
• Requests are for games in which you haven’t accumulated a significant amount of play time
  

Note: As a limited exception, digital game products may be eligible for a refund within 30 days if you’re unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.

You may also check this support article for information and guide, Returning items you bought from Microsoft Store for exchange or refund.

Should you need further assistance, kindly use this link - Contact us | Xbox Support. Only Microsoft Support through phone and chat has an access to advance tools that will help you with any billing concern.

Please, do not forget to check here for known issues that might be related to your concern.

Check your Xbox purchase history

Subscriptions & billing | Xbox Support

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Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Can't ask for a charge you have to make your own purchase again hOWEVER CLEAR IT WITH YOUR card provider first

Thats the usually cause for chargebacks

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Refunds are issued in 3 - 5 days after approval. If it hasn't been that long, I'll suggest you wait a bit longer. You'll get it as long as it has been approved.

Guessing you only did it recently

If so check account.microsoft.com

If it has been approved and it has been 48-72hours since approval then it has already been issued to your bank

Now it could take upto 5-7 business days if you live in North America and longer if international

This is on your bank