Refund error?

Discus and support Refund error? in XBoX Games and Apps to solve the problem; So I went to play sea of thieves but it seems to believe that I refunded it even though I never did. Xbox is saying I still own it but it just wont let... Discussion in 'XBoX Games and Apps' started by kristofer886, Jul 1, 2018.

  1. kristofer886
    kristofer886 Guest

    Refund error?


    So I went to play sea of thieves but it seems to believe that I refunded it even though I never did. Xbox is saying I still own it but it just wont let me play without re-buying it as it thinks I did but I never did so. My account has not been compromised
    I have multi step confirmation that would have contacted me on my mobile device but i have gotten nothing. Has anyone else had this issue? And if so how would I go about solving the issue?

    :)
     
    kristofer886, Jul 1, 2018
    #1
  2. rkkeller
    rkkeller Guest
    Anyone else getting preorder refunds from Amazon or elsewhere?

    I am going thru my email and I have 2 refunds from Amazon on my Xbox One games.
    I got this same email for all the games I preordered thru Amazon, bring the game cost
    down to only $48.99 each.


    Item: Call of Duty: Ghosts - Xbox One
    Quantity: 1
    ASIN: B00CX6XKK6
    Reason for refund: Pre-order price protection

    Here's the breakdown of your refund for this item:

    Item Refund: $11.00
    Item Tax Refund: $0.77
     
    rkkeller, Jul 1, 2018
    #2
  3. Stalker
    Stalker Guest
    Xbox Live hard to cancel

    I have called them and even if you meant to cancel after the charge has been made for the next period they won't give you any sort of refund. I was only one day late in calling to cancel and I still could not get a refund with them. The only thing they would do is not automatically renew it when came due again.
     
    Stalker, Jul 1, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Refund error?

    You would want to contact support directly for assistance. 1-800-4my-xbox if you're in the US/Canada or
    Contact Us | Xbox Support

    You can also verify your purchase and see if it does show a refund at http;//commerce.microsoft.com
     
    Smwutches, Jul 1, 2018
    #4
  5. Puppy Fujo Win User

    Refunds

    The only valid reasons for a refund are, the game doesn't work, or it was a purchase error. Other than that all digital purchases are non refundable and therefore no refunds.
  6. Kathy A. Win User

    Refund errors

    Hi JacobSmithzz,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We're sorry to hear that you were refunded to the purchases you made. We know how important it is to get this addressed so let us check on this together.

    I would agree as to what ngocphi mentioned here, kindly give your bank a call first for only them can clarify the refunds origin.

    Based on Request a refund for digital games, the following are the conditions you need to met to request a refund and if you qualify you will receive one after you submit a request. Which you will receive after 3-5 business days and depending on your bank when it will be added to your card.

    • Requests are made within 14 days of the purchase date
    • Requests are for games in which you haven’t accumulated a significant amount of play time
    Note: As a limited exception, digital game products may be eligible for a refund within 30 days if you’re unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.

    You may also check this support article for information and guide, Returning items you bought from Microsoft Store for exchange or refund.

    Should you need further assistance, kindly use this link - Contact us | Xbox Support. Only Microsoft Support through phone and chat has an access to advance tools that will help you with any billing concern.

    Please, do not forget to check here for known issues that might be related to your concern.

    Check your Xbox purchase history

    Subscriptions & billing | Xbox Support

    Xbox Status

    Known Issues for Game Launches



    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  7. ngocphi Win User

    Refund errors

    Can't ask for a charge you have to make your own purchase again hOWEVER CLEAR IT WITH YOUR card provider first

    Thats the usually cause for chargebacks
  8. Jesse E' Win User

    Refund error

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Refunds are issued in 3 - 5 days after approval. If it hasn't been that long, I'll suggest you wait a bit longer. You'll get it as long as it has been approved.
  9. ngocphi Win User

    Refund error

    Guessing you only did it recently

    If so check account.microsoft.com

    If it has been approved and it has been 48-72hours since approval then it has already been issued to your bank

    Now it could take upto 5-7 business days if you live in North America and longer if international

    This is on your bank
Thema:

Refund error?

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