Refund/error

Discus and support Refund/error in XBoX Games and Apps to solve the problem; Hi all, Zoo Tycoon was purchased in error as we assumed it was an Demo . Would there any one be kind enough to refund us the money spend on it? My... Discussion in 'XBoX Games and Apps' started by Rymzster, Jan 4, 2014.

  1. Rymzster
    Rymzster Guest

    Refund/error


    Hi all,

    Zoo Tycoon was purchased in error as we assumed it was an Demo . Would there any one be kind enough to refund us the money spend on it?

    My Gamertag for Xbox one used is Blarix Da King (which ironically is been banned now )

    Many thanks

    J

    :)
     
    Rymzster, Jan 4, 2014
    #1
  2. master_45
    master_45 Guest
    Well...customer service...

    They weren't entitled to anything, especially a refund because of their reasoning. Unless there was a legitimate reason such as an error code or a service outage, having a teething child and missing 10 minutes of a movie doesn't qualify.
    Yes it was nice of MS offering a refund to a committed customer but it wasn't warranted.
     
    master_45, Jan 4, 2014
    #2
  3. bowski477
    bowski477 Guest
    bowski477, Jan 4, 2014
    #3
  4. x24hrs2livex
    x24hrs2livex Guest

    Refund/error

    Well for a refund you would need to contact phone support.
    support.xbox.com/contactus     However, when you receive a ban you lose access to your content purchased and do not get a refund. Also the game was purchased due to user error, and most of the time refunds are only given for games that do not work.
     
    x24hrs2livex, Jan 4, 2014
    #4
  5. Rymzster
    Rymzster Guest
    That's incorrect, I still have access to all my games which it should be. Games should be attached to the console not profile (only saves should be on accounts) .
     
    Rymzster, Jan 5, 2014
    #5
  6. nevillefarrell
    nevillefarrell Guest
    On content licences, it is tied to both your profile and console (not just your console), if your gamer tag is on the console other people may be able to play the content as long as your not signed into the banned account. And in the area of refund, no funds
    will be offered on any content purchase on a banned account.
     
    nevillefarrell, Nov 1, 2018
    #6
  7. Puppy Fujo Win User

    Refunds

    The only valid reasons for a refund are, the game doesn't work, or it was a purchase error. Other than that all digital purchases are non refundable and therefore no refunds.
  8. Kathy A. Win User

    Refund errors

    Hi JacobSmithzz,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We're sorry to hear that you were refunded to the purchases you made. We know how important it is to get this addressed so let us check on this together.

    I would agree as to what ngocphi mentioned here, kindly give your bank a call first for only them can clarify the refunds origin.

    Based on Request a refund for digital games, the following are the conditions you need to met to request a refund and if you qualify you will receive one after you submit a request. Which you will receive after 3-5 business days and depending on your bank when it will be added to your card.

    • Requests are made within 14 days of the purchase date
    • Requests are for games in which you haven’t accumulated a significant amount of play time
    Note: As a limited exception, digital game products may be eligible for a refund within 30 days if you’re unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.

    You may also check this support article for information and guide, Returning items you bought from Microsoft Store for exchange or refund.

    Should you need further assistance, kindly use this link - Contact us | Xbox Support. Only Microsoft Support through phone and chat has an access to advance tools that will help you with any billing concern.

    Please, do not forget to check here for known issues that might be related to your concern.

    Check your Xbox purchase history

    Subscriptions & billing | Xbox Support

    Xbox Status

    Known Issues for Game Launches



    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  9. ngocphi Win User

    Refund errors

    Can't ask for a charge you have to make your own purchase again hOWEVER CLEAR IT WITH YOUR card provider first

    Thats the usually cause for chargebacks
  10. Jesse E' Win User

    Refund error

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Refunds are issued in 3 - 5 days after approval. If it hasn't been that long, I'll suggest you wait a bit longer. You'll get it as long as it has been approved.
  11. ngocphi Win User

    Refund error

    Guessing you only did it recently

    If so check account.microsoft.com

    If it has been approved and it has been 48-72hours since approval then it has already been issued to your bank

    Now it could take upto 5-7 business days if you live in North America and longer if international

    This is on your bank
Thema:

Refund/error

Loading...

  1. Refund/error - Similar Threads - Refund error

  2. Roblox account banned after Apple refund – Parent email locked with ‘Too many attempts’ error

    in XBoX Games and Apps
    Roblox account banned after Apple refund – Parent email locked with ‘Too many attempts’ error: So recently, I got an Apple receipt saying I purchased about $2 worth of Robux from the mobile app. The day I saw it, I instantly refunded it because I hadn’t made any purchase at all. It was when...

  3. Refund error

    in XBoX Games and Apps
    Refund error: I’m I able to get the things that was refunded back from Fortnite because I didn’t request them 1d5cf956-2000-4fad-8ec7-c06fbc9ada58

  4. Error message on gifted copy of Forza Horizon 5 -> When you got a refund on Forza Horizon 5...

    in XBoX Games and Apps
    Error message on gifted copy of Forza Horizon 5 -> When you got a refund on Forza Horizon 5...: A friend of mine gifted me a copy of Forza Horizon 5 : Ultimate Edition. I went to play it and get the error message "When you got a refund on Forza Horizon 5 it was removed from your device."...

  5. Refund error

    in XBoX Games and Apps
    Refund error: I made a refund for call of duty vanguard and it said denied (due to me used up all my refunds for the year) but I don’t have vanguard anymore and I refunded this I think a month ago plz help me....

  6. error: 0x00000000 when trying to download Forza 5 Standard edition.....REFUND WHERE?

    in XBoX Games and Apps
    error: 0x00000000 when trying to download Forza 5 Standard edition.....REFUND WHERE?: [img] ALREADY tried/checked LAN proxy settings, all fine. rebooted also.....so annoying, the ONE time i try to buy something not from steam but M$ this happens 08d51de7-bf9c-4472-b76a-38e7629695d3

  7. Erro na Microsoft Store e reembolso[Translation-Microsoft Store error and refund]

    in XBoX Sales and Promo
    Erro na Microsoft Store e reembolso[Translation-Microsoft Store error and refund]: Às 11:49 do dia 7/10/2020 eu comprei um jogo na microsoft store no valor de 180 reais, porem assim que cliquei para efetuar minha compra a loja apresentou um erro (não consegui tirar print) e a...

  8. error in billing and needing a refund

    in XBoX on Consoles
    error in billing and needing a refund: I was allowing my grandson to use my debit card to sign up for Xbox game pass $9.99 month and somehow the next day I have a charge from xbox Gold Live $59.99 + Game pass $9.99! how do I get these...

  9. is there an error? my refund request seemed to be having a problem...

    in XBoX on Windows
    is there an error? my refund request seemed to be having a problem...: i bought a game by mistake on May 11th 2020 and i requested a refund less than 4 hours later, two days later it got accepted, today(May 13th 2020) at 8:54 pm i received a notification from my bank...

  10. Erro no número de reembolso[Refund number error]

    in XBoX on Consoles
    Erro no número de reembolso[Refund number error]: Estou tentando pedir um reembolso porem acontece um erro falando que o número está errado. [Translation - I'm trying to request a refund but an error happens saying the number is wrong.]...