Refund duplicate purchases

Discus and support Refund duplicate purchases in XBoX Games and Apps to solve the problem; Hey there, basically I purchased a game on Xbox store earlier and immediately after saw I couldd get a deluxe version of the game which included not... Discussion in 'XBoX Games and Apps' started by BranchyBulb3541, Jul 18, 2018.

  1. Refund duplicate purchases


    Hey there, basically I purchased a game on Xbox store earlier and immediately after saw I couldd get a deluxe version of the game which included not just the game I had just currently purchased but plus extra dlc. I purchased the duluxe as well and I wanted
    too refund the first purchase of the standard game. Apparently I have too wait 24 hours before I can refund the first purchase as I do not have the option currently. When downloading the deluxe version it said I 'owned' the standard game (the DLC was all seperate
    downloads)

    Naturally now it's installed I want too play the game but will I still be able too refund the first purchase? if I play over 2 hours of the game now there isnt anything distinguishing it from the original purchase of the stand alone game, what would you recommend?

    :)
     
    BranchyBulb3541, Jul 18, 2018
    #1
  2. duplicate purchase

    Hi graga afk,

    I'ms sorry to hear about any issues you may be having trying to receive a refund for a duplicate purchase. If you like you may also visit the Request an

    Xbox digital product or subscription refund
    page.

    Hope this helps. Let us know.
     
    XBF Crystal P, Jul 18, 2018
    #2
  3. IRB
    IRB Guest
    duplicate purchase

    Oi. Desculpe português não é a minha língua nativa e ter usado um tradutor. Para um reembolso você deve contatar a sustentação de Xbox aqui Contact Us | Xbox Support que escolhe a conta na etapa 1 então outro na etapa seguinte para que a opção
    do bate-papo apareça.

    Eles devem ser capazes de ajudar com um reembolso.
     
  4. {Parity}
    {Parity} Guest

    Refund duplicate purchases

    {Parity}, Jul 18, 2018
    #4
  5. ZNIPER ZA
    ZNIPER ZA Guest
    You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit Contact Us | Xbox Support and
    open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.
     
    ZNIPER ZA, Jul 18, 2018
    #5
  6. SLB4EVERPT
    SLB4EVERPT Guest
    For refund you can first try the auto function in
    http://commerce.microsoft.com
    if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

    To contact Xbox Support use the Phone or Microsoft Support Chat option at
    http://support.xbox.com/contact-us
     
    SLB4EVERPT, Nov 2, 2018
    #6
  7. SLB4EVERPT Win User

    Refund duplicate purchases

    For refund you can first try the auto function in
    http://commerce.microsoft.com
    if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

    To contact Xbox Support use the Phone or Microsoft Support Chat option at
    http://support.xbox.com/contact-us
  8. ZNIPER ZA Win User

    Refund duplicate purchases

    You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit https://support.xbox.com/en-us/contact-us and
    open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.
  9. {Parity} Win User

    Refund duplicate purchases

    For any refunds you will need to contact support directly. https://support.xbox.com/en-US/contact-us
  10. XBF Ezra G Win User

    Refund, solved

    Hello Alberthus00,

    Thank you for your post. I understand you are experiencing an issue with a duplicate purchase on your account. Please use the

    Refund Request
    page to request a refund for the duplicate/accidental purchase.

    Please let us know how this goes!
  11. Smwutches Win User

    No refund on accidental duplicate purchase?

    If you haven't already, you can reply to the email you received in order to get in touch with the refund specialists again. You can also resubmit the form again.
Thema:

Refund duplicate purchases

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