Refund duplicate purchases

BranchyBulb3541 · Jul 18, 2018

Hey there, basically I purchased a game on Xbox store earlier and immediately after saw I couldd get a deluxe version of the game which included not just the game I had just currently purchased but plus extra dlc. I purchased the duluxe as well and I wanted
too refund the first purchase of the standard game. Apparently I have too wait 24 hours before I can refund the first purchase as I do not have the option currently. When downloading the deluxe version it said I 'owned' the standard game (the DLC was all seperate
downloads)

Naturally now it's installed I want too play the game but will I still be able too refund the first purchase? if I play over 2 hours of the game now there isnt anything distinguishing it from the original purchase of the stand alone game, what would you recommend?

:)

XBF Crystal P · Jul 18, 2018

duplicate purchase

Hi graga afk,

I'ms sorry to hear about any issues you may be having trying to receive a refund for a duplicate purchase. If you like you may also visit the Request an

Xbox digital product or subscription refund page.

Hope this helps. Let us know.

IRB · Jul 18, 2018

duplicate purchase

Oi. Desculpe português não é a minha língua nativa e ter usado um tradutor. Para um reembolso você deve contatar a sustentação de Xbox aqui Contact Us | Xbox Support que escolhe a conta na etapa 1 então outro na etapa seguinte para que a opção
do bate-papo apareça.

Eles devem ser capazes de ajudar com um reembolso.

{Parity} · Jul 18, 2018

For any refunds you will need to contact support directly. Contact Us | Xbox Support

ZNIPER ZA · Jul 18, 2018

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit Contact Us | Xbox Support and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

SLB4EVERPT · Nov 2, 2018

For refund you can first try the auto function in
http://commerce.microsoft.com if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

SLB4EVERPT

For refund you can first try the auto function in
http://commerce.microsoft.com if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

To contact Xbox Support use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

ZNIPER ZA

You can log into your Microsoft account on the website and navigate to recent purchases and select to get help with the order or you can visit https://support.xbox.com/en-us/contact-us and
open an online support chat with the Xbox support team to request the refund. Please note purchases on the Xbox Store are final but you may qualify for a once-off refund.

{Parity}

For any refunds you will need to contact support directly. https://support.xbox.com/en-US/contact-us

XBF Ezra G

Hello Alberthus00,

Thank you for your post. I understand you are experiencing an issue with a duplicate purchase on your account. Please use the

Refund Request page to request a refund for the duplicate/accidental purchase.

Please let us know how this goes!

Smwutches

If you haven't already, you can reply to the email you received in order to get in touch with the refund specialists again. You can also resubmit the form again.

Refund duplicate purchases