Refund denied - who to contact to appeal?

Martok078 · May 9, 2020

So, 1 day 2 purchases went through.

The games were downloaded and opened for a fre minutes.

I have requested a refund for both of them within a few hours from purchase.

1 was approved and the other one wasn't??

I have tried to contact someone, but there is no one to contact for refunds. Appaling for me... It's 2020 and Microsoft behaves like the US in the 90s... Final decision, get out of my sight.

I spoke even to the consumer's right, which confirmed that in the UK it is a legal requirement to allow 14 days to return physical goods undamaged, or digital products with less than 2 hours usage.

I chat with Microsoft, under "unrecognised charge" and they told me that they agree, but cannot help. They suggested to reply to the email I have received. I have done that twice and no answer. Any ideas??

:)

XBF Steven R

Hey there Martok078,

I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal
and Corporate Affairspage. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.

McDade94

So, 1 day 2 purchases went through.

The games were downloaded and opened for a fre minutes.

I have requested a refund for both of them within a few hours from purchase.

1 was approved and the other one wasn't??

I have tried to contact someone, but there is no one to contact for refunds. Appaling for me... It's 2020 and Microsoft behaves like the US in the 90s... Final decision, get out of my sight.

I spoke even to the consumer's right, which confirmed that in the UK it is a legal requirement to allow 14 days to return physical goods undamaged, or digital products with less than 2 hours usage.

I chat with Microsoft, under "unrecognised charge" and they told me that they agree, but cannot help. They suggested to reply to the email I have received. I have done that twice and no answer. Any ideas??

Seems like your going through the correct steps , keep trying that email. With everything going on in the world at the moment it may just take a bit longer for your reply! best of luck

Janet_C

I'm sorry about that.

The only way to appeal a denied refund is to respond to the email you receive informing you of the refund denial, by replying to that email you must explain the situation in detail and request the refund again. This will put you in contact with a refund agent who will be able to evaluate your situation.

Smwutches

The enforcement team are the only ones who handle suspensions and an appeal is the only way to contact them. If they denied the appeal, there is nothing else that can be done.

Smwutches

Submitting an appeal is the only way to contact the enforcement team and they are the only ones who handle bans. If they denied the appeal, there is nothing else that can be done.

Refund denied - who to contact to appeal?