(REFUND DENIED) Insurgency Sandstorm not playable on Xbox One X

JoeWatkin1 · Nov 8, 2021

I bought Insurgency Sandstorm a while back and it's literally unplayable - the frame rate is so low on the Xbox One X it really shouldn't be sold as a backwards compatible game. Microsoft have denied my refund request on the basis that it's used - which begs the question, how would I know it's unplayable without playing it...??

Any admin support much appreciated.

:)

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community, and we are very sorry for the experience you had. Unfortunately, if a refund has been denied, the only solution is to try to initiate an appeal to the email you received stating that the refund has been denied, if possible attach videos and screenshots of the game showing the issue.

*Thank you in advance for contacting.

SawyerDM

Yeah but in reality I payed 40$ for something I literally can’t ever play so I just have to deal with it?

RayTheWaffle

Yeah but in reality I payed 40$ for something I literally can’t ever play so I just have to deal with it?

I payed $60 for my preorder so I know the feel.

Smwutches

Since it was purchased 2 years ago, it would no longer be eligible for a refund. Refunds are only eligible on purchased made within the past 14 days and played less than 2 hours. You would have to try contacting support and speak to billing to see if they can do anything else. http://support.xbox.com/contact-us

XBF Houmaidi O

Is the problem only confined to Insurgency: Sandstorm game?

(REFUND DENIED) Insurgency Sandstorm not playable on Xbox One X