(REFUND DENIED) Insurgency Sandstorm not playable on Xbox One X

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community, and we are very sorry for the experience you had. Unfortunately, if a refund has been denied, the only solution is to try to initiate an appeal to the email you received stating that the refund has been denied, if possible attach videos and screenshots of the game showing the issue.

*Thank you in advance for contacting.

Yeah but in reality I payed 40$ for something I literally can’t ever play so I just have to deal with it?

Yeah but in reality I payed 40$ for something I literally can’t ever play so I just have to deal with it?

I payed $60 for my preorder so I know the feel.

Since it was purchased 2 years ago, it would no longer be eligible for a refund. Refunds are only eligible on purchased made within the past 14 days and played less than 2 hours. You would have to try contacting support and speak to billing to see if they can do anything else. http://support.xbox.com/contact-us

So today I purchased Insurgency: Sandstorm and on the two occasions that I've attenpted to play it, it's given me significant motion sickness to the point where I can't physically play the game despite changing in-game options to try and mitigate it like I do in other FPS titles. I've requested a refund which was denied due to me having used the content, rather upset at this as I feel the request was unfairly denied.

If you have played over a certain time threshold then it will deny the refund. Depending on the vendor.