refund/declined game

Hello Dear Microsoft in july i pre ordered Life is Strange: Before the Storm Deluxe Edition but i cant play it, Because it is get declined.

I cant refund it.

:)

 

Declined Refund?!

the law and your card holders agreement does protect you against unauthorized purchases ask your card vendors what that means

As mentioned above its not unauthorized you willinglu allowed your son to be without parental control and without adult supervision with your card which is ironically q violation of your card agreement.

Therefor they are authorized

You didn't take parental resoncibility

Remember you are blaming an inanimate object

It is on you regardless of console or system or online service to controlled your kids

Ironically all the parental tools are there to use

There is little reason for your son to be on your account as home console allows him access to all your games

 

Declined Refund?!

The law does protect you against unauthorized purchases. The only problem in this case is the purchase was not unauthorized. If you willingly let your son use your account and he made purchases during that time that wouldnt be considered an unauthorized
purchase. You are responsible for all activity on your account. Anything done on your account by someone you let use your account is your responsibility.

If your son is not an adult then he should be using his own child account which would give you control over whether purchases can be made or not. If that was done like it should have been done in the first place then you wouldnt be having this problem.

If you have an adult account then thats how they would verify.As stated above in my previous point If your son is not an adult then he should be using his own child account.

 

Sorry to hear it. Any refund or billing requests must go through phone support though. Please click this link to get the number for your region Customer Support