Refund Concerns

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

It is not possible to receive refunds for codes that have already been used. You can try calling your bank and asking them to cancel the transaction.

They reply my email just now, and they will refund the game. Thank you so much!

The first image you posted here was the email you received from the team? If so, I recommend answering the email to find out if in fact the refund was accepted or not and how to recover the game if the refund was not accepted.

Good Day Sir,

I dont understand what you mean about its not possible to receive refunds for codes. As you can see in attached 1st photo, it was already refunded and in 2nd photo, my son unable to launch the game anymore. Also, how can I cancel the transaction on my bank if the money is not even returned to my account in the first place.

I just want a clarification regarding this. Does my refund on process, or not? If not, how can I retrieve the game?

Thank you!

Hi Finomac, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Just a friendly reminder though that for refund concerns there is a dedicated team that handles refund concerns which is the refund team, in this case, you may need to refund to the email denying the refund that you have requested.